Jan Seva Shop Return Refund Policy explains returns, refunds, exchanges, damaged items, cancellations and shipping return terms for customers.
Return Refund Policy Overview
At Jan Seva Shop, we accept returns within 7 days of delivery. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Some items are not eligible for return due to their nature.
Non-returnable items include:
- Perishable goods (herbs, oils, consumables)
- Bhang or related products (where applicable)
- Opened or used items
- Personal care or hygiene products
- Gift cards
To complete your return, we require proof of purchase or order details.
Please do not send your purchase back without contacting Jan Seva Shop first.
Partial refunds (if applicable):
- Items with visible signs of use
- Items not in original condition or damaged (not due to our error)
- Items returned after 7 days of delivery
Refunds
Once Jan Seva Shop receives and inspects your return, we will notify you whether we approve or reject your refund.
If we approve your request, we will process the refund to your original payment method within 7–10 business days.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account
- Contact your bank or payment provider
- If still not received, contact Jan Seva Shop
You can contact us at support@jansevashop.in or call +91 8368219032.
Sale Items
Only regular priced items may be refunded. However, sale or discounted items do not qualify for refunds.
Exchanges
Jan Seva Shop replaces items only if they are defective or damaged. For exchange requests, contact us at jansevashop07@gmail.com or call +91 8368219032.
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted.
We recommend using a trackable shipping service. Jan Seva Shop is not responsible for lost return shipments.
Legal Disclaimer
Products sold on Jan Seva Shop are intended for traditional, Ayurvedic, or wellness purposes only. Some products (such as bhang) are sold only where legally permitted. Customers are responsible for checking their local laws before purchasing.
These products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before use.
Need Help?
For any questions related to refunds and returns, contact Jan Seva Shop:
Email: support@jansevashop.in
Phone: +91 8368219032